This new product was launched in the USA and in the UK in January 2002 and it certainly looks likely to become the best convergent solution in the marketplace.The IP office range is a fully converged solution for 2 - 180 extensions, and offers the the full range of services you would expect from a telephone system, plus options unique to the Office IP range.
Avaya IP Office works with you. It works as a standard PBX, as a key system, or as an IP telephony system with IP telephones - and can even work as a hybrid in a combination of any of these systems. As the IP Office is a member of the ECLIPS (Enterprise Class IP Solutions) family. This gives you the flexibility of upgrading your system as and when you need to, with the minimum of fuss.
IP Office Feature Highlights
1. Preparing for Converged Communications
- Full PBX and Key System features
- T1/PRI and analog network trunk options
- Shared, secure high speed internet access (up to 2Mbps)
- Standards based IP telephony
- H.323 Gatekeeper and Gateway
- Q.Sig Networking
- LDAP client support
- Office Manager administration tool
- Traditional telephones and / or IP Softphones
2. Delivering Customer Care Efficiently
- Automatic call distribution and routing
- Queue escape to voice messaging coverage
- Calling party name and number display
- Wallboard Capability via PC
- Queue Manager
- Call Recording
- Multimedia Customer Interaction
3. Improving Productivity
- Multimedia messaging
- Auto attendant
- Integrated voice and e-mail messaging
- Softphones with CTI screen pop of valuable information
- Full feature telephones, both wired and wireless
- PC-based Attendant Console
- VoIP
- Frame Relay
- Remote access and telecommuting